Privacy Policy

Our Commitment

We respect your privacy and understand the importance of protecting your personal information. We stand behind the trust that our customers have placed in Caden & Charles. Maintaining your privacy and trust is very important to us. Kindly contact our Customer Service at should you have any questions about our Privacy Policy.

Our Policy

This policy applies to all information collected by our Caden & Charles’ online retail store and website. The questions and answers below will cover the type of information we collect from you, your information protection, the usage of your information, and the choices you have about how we use your information.

We reserve the right to modify, change, or otherwise update this policy at any time, so we encourage you to check on our website whenever you can so that you are always in the loop of our most current policies regarding your privacy.

If you have any questions about our Privacy Policy, please contact our Customer Service by sending an email to and we will make the best effort to reply to you as soon as we can.

Information about website visits

We may collect information about your computer and your visits to our website such as your IP address, geographical location, browser type, referral source, length of visit, and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes. We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.

Collection of your personal information

We may collect personal information from you, such as your name, email address, delivery and billing address, phone number, credit card number, gender, and birthday when you purchase our products via our website. We save your information with us online when you sign up to receive promotional materials over email on our website. We also collect your information when you participate in a promotion, contest or survey on our website. Some of the personally identifiable information we collect from you, such as your name, address, phone number, email address, and credit card information, is required in order to process your online order, respond to your requests, and contact you about your order, if necessary. Other information we may request is optional information, which you can choose not to provide, but which helps us make relevant suggestions and offers to you based on your shopping history.

Sharing of your personal information

All personal information we collect about you may be shared with our affiliates. We may share your information for the main purpose of providing services to your requirements, for instance, the courier company. When you complete a purchase, we may share information about you and your purchase with other companies for the purpose of processing your transaction, including credit card authorization, and order processing and fulfilment.

We may also share your information with third parties when we believe such disclosure is required to (i) comply with laws, regulations and/or government policies; (ii) comply with court orders, legal processes, or government enforcement actions; (iii) establish or exercise our legal rights, protect our rights and interests, or defend against legal claims; or (iv) detect, investigate, prevent, or take action with respect to illegal activities, suspected fraud or misconduct, securities or technical issues, situations involving potential threats to the physical safety of any person, or violations of our Terms of Use or our Privacy Policy.

How do I choose not to receive promotional communications?

If you decide that you do not want to receive promotional information from our business, such as information about our special offers and events, you can do so by updating your account at our website at, to change your preferences. You can also do so by contacting us via email to our Customer Service at

How secure is my information with you?

We take pride in information security and take a couple of precautions to provide a secure shopping experience and environment in cyber space. We implement many layers of safeguards to protect your safety and privacy. So you don’t have to worry about shopping at our website.

We are very concerned and sensitive to your privacy concerns. If you have any questions or comments regarding our Privacy Policy, kindly do not hesitate to email our Customer Service at and we will reply to your concern the soonest we can.

Policy amendments

We may update this privacy policy from over time and we do so by posting a new version on our website. To be up-to-date with our Privacy Policy, you should check our website occasionally to ensure you are happy with any changes.